The Austin music scene through the eyes of a programmer/music enthusiast/show-goer

Monday, April 10, 2006

ACL Early Bird: the aftermath

Unless you're under a rock, or just don't keep up w/ the music happenings in our fine city of Austin, you're well aware of the completely botched Austin City Limits festival "early bird presale". It's been a while since the city collectively barfed all over the horrible display put on by ACL and the internet traffic masters at FrontGateTickets. Since then ACL has been busy to do what they can to clean up their mess.

If you made any comments (or more likely complaints) through the ACL website, you likely got a response from someone at the brand development group at Capital Sports & Entertainment. I got a reply from the friendly and understanding Michael.

We got your email about the ACL pre-sale and I understand you experienced some frustrations with the process. I'm really sorry to hear it - we know our eList subscribers are our most loyal fans and we do everything we can to try to create good experiences for you guys .

Etc, etc. I replied and he sympathized ...

I absolutely hear you on all of that, and believe it or not, I agree with you.

He also insisted I give him my digits so he could discuss this w/ me over the phone. He explained that it was the fault of the mailing list service provider ACL hired to handle the mass mailing, but they completely botched the job -- a server was out and ACL wasn't notified about it until hours later... something to that effect. Supposedly this mailing list provider is the best in the biz. They handle accounts for Chevy and other such large crappy companies. That day, however, they were not the best in the biz.

He apologized profusely and took my address down so that he send me an ACL "goodie bag" to help soften the blow. He reiterated that ACL is dedicated to solve the flying dirt storm problems experienced last year and working w/ the city to alleviate the problem. I don't know if I should call off the 3-day Liveoak Hefe + Band of Horses marathon in my backyard, but at least I have some free shit coming my way. I'll let you know just how sorry ACL is when I get this gift bag in the mail.

In recent ACL news: The Austinist reports that "various Internet sources indicate that The Flaming Lips, The New Pornographers, and Son Volt are all on board for ACL Fest in September." While they are all respectable bands, 2/3 of which I've already seen, I don't think that's enough to call off the boycott.

6 Comments:

Anonymous Dan said...

I haven't gone to the thing since the first year anyway - they never have bands that I haven't already seen that I care about. They would have to pull something incredible out of their hat to get me there.

12:57 PM  
Anonymous Anonymous said...

the Flaming lips at the ACL Festival Pre-show two years ago was amazing! He did the whole blow up ball and walked across the audience and the screens were playing crazy psychedelic visuals it was amazing, that show again is well worth it to go this year.

9:15 AM  
Blogger Tim said...

Here's hoping that the best bands to play will be playing other shows apart from the Festival. I would really like to see Radiohead--but I know it's going to be a clusterfook.

4:39 PM  
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9:29 PM  
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7:05 PM  
Anonymous nick said...

Very nice! I made $900 last month so now I can afford a fucking ACL pass!

Oh, the bands look so tempting... but it's hard to justify $130something for heat stroke and black lung. Lucky the heat stroke is so significant that it prevents me from having to pee too much in the port-a-potties.

9:44 PM  

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